Terms and Conditions


1. Payment Options

Hotline Web Design, Inc. provides several payment options for your website setup and monthly service. Initial web design setup can be paid with credit card (Visa, Mastercard, Discover, or American Express) or Paypal for values under $5,000. Web design setup for projects exceeding $5,000 can be paid with ACH bank transfer from your business checking account. Monthly service charges are billed automatically each month via credit card (Visa, Mastercard, Discover, or American Express).


2. Refunds

Hotline Web Design, Inc. does not provide refunds on web design setup, maintenance, hourly development, or monthly software and service.


3. Cancellation of Service

Hotline Web Design, Inc. offers month-to-month billing for monthly software and service. There are no long-term contracts. Software and service can be cancelled with verbal (phone - 312.436.0361) or written (email - support@hotlinewebdesign.com) notification at least 14 days prior to the next month's billing date.

If you wish to take over ownership of your domain name registration, we will release your domain name and provide you with the EEP Key so that you can initiate a domain transfer from your new domain registrar. Your new domain registrar will typically charge $20 for any domain transfers into their service.

If monthly software and service is cancelled for pre-done websites, your website will be turned off and any customer contact information located in the email marketing system or CRM will be returned to you. Website text content and photos will be provided to you within 30 days, however, the website design is property of Hotline Web Design, Inc. and will be not be provided upon cancellation.

If monthly software and service is cancelled for custom designed websites, your website will be turned off and any customer contact information located in the email marketing system or CRM will be returned to you. Website design, all code, content, and photos will be provided to you within 30 days of cancellation. Since monthly service is cancelled, you will need to hire a new web agency to rebuild the missing functionality (i.e. CRM, Email Marketing System, Web Forms, Photo Gallery, etc).


4. Termination of Service

Hotline Web Design, Inc. reserves the right to terminate service for any reason. If monthly software and service is terminated, you will receive the same rights as outlined above in Cancellation of Service.

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